Java Installation Troubleshooter

If you click the download link using IE you will get the automatic installer window:

Just click Yes, and Java will be installed automatically.

If you click the download link from a browser other than IE, you will need to download Java and install it manually. For example, if you are running Windows XP, the screen will look like the one below.

Macintosh: No download is necessary. The two versions of Macintosh OSX that we support both include versions of the Java runtime that are compliant. Either version 1.4.1 or 1.4.2 will work fine.

What if I can't find the correct install for my system?

go to Sun's download page: http://java.sun.com/j2se and download j2SE (latest version).

What if I want to download Java for a sytem other than the one I am working on?

You can bypass all Sun’s very helpful automatic stuff and go directly to their download page: http://java.sun.com/j2se and download j2SE (latest version). An image of this page is shown above.

3. Run the Java Installer

You will be asked to accept the license agreement

Select the accept button and click next.

Now select the setup type “typical” and click next.

Some Problems You Might Run Into...

The Sun Java Runtime install says it won't install without a new service pack.

Sun Microsystems’ installer for the Java Runtime checks to be sure that your operating system is compatible with the Java Runtime before it will begin the install. One of the most important checks it does is to make sure that you have the Microsoft Service Packs installed that are critical to reliable operation of Java. If the Sun installer tells you to first install a service pack, you should download the required service pack from Microsoft at http://www.microsoft.com/windows/downloads/default.mspx before you continue with the installation of the Java runtime

I get Error 1316 when trying to install the Java Runtime from Sun.

The automatic install is the easiest to use, but does sometimes have problems. The manual installer will always work, but is a bit more involved. Here's the step by step procedure. The links below will open new windows so you can come back here as you complete each step.

Go to http://java.sun.com/j2se/1.4.2/download.html and scroll to the section labeled "Download J2SE v 1.4.2_xx.
2. select the first "download" link for the Windows installation of the JRE and follow the instructions.
3. Once the install of the JRE is complete, you should then be able to use the OptiLink installer in Step 2 of the instructions at http://www.optitext.com/optilink/download.html

Whenever I try to run Jinstall.exe I get the message ”cannot extract files”.

the "set" command should be in autoexec.bat, rather than config.sys,
but that's not required in XP -- there's a GUI for it now.
Some versions of Windows seem to require that the
system environment variable TEMP or TMP must be set to point to the user Documents and Settings folder.

In general, this is not a requirement and we are unsure why
some systems require this setting. That said, here is what to do:

Click on Start->Settings->Control Panel->System
(you may have to 'switch to classic view' in control panel to see System)
in the System applet, select the Advanced tab and press the
Environment Variables button. there should be entries for _both_
TMP and TEMP pointing into your user Documents and Settings folder.
if not, fix it.

if TMP and TEMP are already setup correctly, or setting them does not fix the problem, then...

open a command window (Start->Programs->Accessories->Command)
and type:

java -version

this should respond with some variation of Sun Microsystems 1.4.2.
if not, use the Add/Remove Programs applet in Control Panel to remove
ALL java runtimes, and reinstall the correct version using the link on
my download page.

4. Check the Java Install

You can check to see if the installation is correct using the following procedure:

Windows: Go to the Windows Start Menu, then Settings, then Control Panel. Select the Add Remove Programs Aplet. Look in the list of programs that are installed on your machine for any version of Java

At this point verify that you have one and only one version of Java installed on the machine,and that it is be version 1.4.2. If you have more than one version of Java installed, OptiTools may not work properly.

Linux: At a command prompt type in java -version.

If you have gone through this procedure and Java is still not properly installed, you should call Windrose Software support. When you call support, please be in front of your machine so that we can perform tests while you are on the phone.